Refund policy
Return & Refund Policy
Every ALOTUS Meditation Chair is made to support your practice for years to come. If something isn’t right, we’re here to help. Please read the details below before purchasing.
Damaged or Defective on Arrival
We package each chair with care, but transit doesn’t always cooperate. If your chair arrives damaged, defective, or incorrect:
- DO NOT USE or sit on a damaged chair.
- Report it within 7 days of delivery by emailing support@alotus.com with your order number.
- Include clear photos of the damage, the outer box, and the shipping label.
- Please keep all original packaging until your claim is resolved.
Once your claim is reviewed, we’ll send a replacement part, a replacement chair, or a full refund, at our discretion. Return shipping for damaged or defective items is on us, and no restocking fee applies.
Damage reported after 7 days from delivery is not eligible under this section and will be handled under our standard return terms or warranty, if applicable.
30-Day Returns
If your ALOTUS Meditation Chair isn’t the right fit for your practice, you may return it within 30 days of delivery, subject to the following conditions:
- New condition: The chair, leg-rest and table must be unused or lightly tried, clean, free of stains, odors, pet hair, scratches, and wear, with all parts, hardware, and accessories included.
- Original packaging: The chair, leg-rest and table must be returned in its original box with all original inserts and protective packing materials. Returns without original packaging will not be accepted.
- Restocking fee: A 22% restocking fee will be deducted from your refund to cover inspection, repackaging, and handling.
- Return shipping: The customer is responsible for return shipping costs. We recommend a trackable, insured service, as we cannot be responsible for items damaged or lost in return transit.
- Original shipping charges are non-refundable.
How to Start a Return
- Email support@alotus.com within 30 days of delivery with your order number and reason for return.
- We’ll reply with a Return Authorization and return instructions.
- Ship your chair, leg-rest and table securely packed in their original packaging, to the address provided.
Returns sent without prior authorization will not be accepted.
Refunds
Once your return arrives, we’ll inspect it within 3–5 business days. Approved refunds, less the restocking fee and any applicable charges, are issued to your original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank.
Items that arrive used, damaged, or incomplete may be refused or returned to you at your expense.
Non-Returnable Items
- Items marked Final Sale, clearance, or open-box
- Gift cards
Cancellations
Orders may be cancelled for a full refund before they ship. Once an order has shipped, it is treated as a return under the terms above.
Questions
We’re happy to help, please email us at: support@alotus.com
